I thought maybe that was the seller. I purchased tickets well in advance and the tickets weren't cheap. I spoke with Carlos A over the phone to purchase my tickets. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. We value your privacy. I tried calling two hours before my event as the tickets never arrived. Wed, 11 May, 2022 at 5:09 PM. The person the ticket was for has since died. Most complaints are from ticket billing and delivery issues. Long story short the ticket transfer did not go smoothly. We would love to review your order again to see if there's anything we can do to make this right for you. Marvin J was a great help to me in getting my tickets when n the website wasn't working. WRITE REVIEW. The total price was $1405.95. Ticket resale limitations; prohibition; exception. Vivid Seats. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. Please refund me the differance between what you charged me and what the tickets actually cost. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! Who Sets the Price on Vivid Seats? Can I exchange my tickets for a different quantity, or for tickets to another date or event? Downgraded Tickets Sent - Not what I paid for. I simply want a partial refund because I feel that is fair. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Great customer service skills. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. My tickets were not released until 1 week before the show. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. We are filing fraud with the bank and reporting to the bbb. How is one supposed to know that xfer Piggyback means your tickets aren't together? I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Enjoy reading our tips and recommendations. Then allows the seller to change the date to the day of the event. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. Erika, we always want to leave a positive impression on our fans. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. We also confirm that your tickets are general admission. I asked to speak to the manager, told me there was no one above him. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. Desired outcome: They refunded, but I am out 2 nights for the hotel. Unsubscribe easily. Vivid Seats Review Summary. Just go through Ticketmaster or the event website directly. A refund or seats in RTC4. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. Our online support team is here to help resolve your concerns. What I received were tickets in Section B, Row N, Seats 147 & 148. I had to call to verify that these seats are in fact in different rows one behind the other. says they have a no refund policy unless the event is cancelled. They deserve to go bankrupt as they cost me $800. A. Amalia G. Today. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Read full review of Vivid Seats and 1 comment. 10.1K Ratings. The buyer is responsible for these costs. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Customer identification can be provided if needed. Making sure our fans are able to attend their desired event through us is our top priority. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. It guarantees your tickets will be valid and arrive in time for the event. This is an unfair and unnatural economics meant to hurt you. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Explain your situation and why you wish to receive a refund. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. Ive only purchased tickets from this site twice. Long story short I never received the parking pass and had to pay in full at the gate. We have a 100% Buyer Guarantee. No. I had a great experience. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. I purchased tickets for the New Edition concert through Vivid Seats. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. This is clearly a loophole being used often by venues to protect these ticket scammers. Anyone can write a Trustpilot review. I just want the Tickets I spent over 2 thousand of my hard earned money on. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I bought 3 with the insurance. They won't refund me or get me two tickets together. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . I specifically chose a section my whole group is in. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. What kind of scam is this? Especially since Vivid. Had rented a room just for this event. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Claim your listing for free to respond to reviews, update your profile and manage your listing. Well start sending you the news you need delivered straight to you. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. SO basically, they lied in the e-mail, and lied that replacements were offered. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. GAME WAS NEXT WEEK. I will not be using this company again and will never refer a soul. Vivid charged me 78 dollars for a 30 dollar ticket. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. I am very disappointed in not being able to attend the show. They are efficient, professional and the price is always right. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. They refuse to give refunds for anything. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. . The Insurance is not included. Recent customer reviews are positive. I suggest never doing business with them. But, that won't happen with your company. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. I paid for the first 15 rows. Desired outcome: Shame shame for all the people you have messed with and hurt. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. ComplaintsBoard.com is a leading complaint resolution website on the Internet. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. At this venue, Section B is behind the Pit. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. On 02/16/2023, I bought two concert tickets. It went to automated system and never got a person to talk to. We also ensure all reviews are published without moderation. People need to understand that VividSeats works against you. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. Patient, reassuring, and kind -- why I will use this entity again! They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. They can see this but they refused to issue a refund. Mark, your concerns are absolutely matter to us and we certainly value your feedback. Verification can help ensure real people write reviews about real companies. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Angel P helped me out. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. Customer identification can be provided if needed. Share your photos and videos with others to prove the truth of your words. New customers can take advantage of this exclusive discount offer! He was very polite, professional, kind, and made the process very easy! Service 254 Value 245 Shipping 164 Takes no accountability for a time glitch that had us go to a show at the wrong time. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. You can count on usas our fans already know. The name on my ticket was someone who purchased tickets the resold them through vivid seats. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. Avoid purchasing thru Vivid at all cost. After all, I selected that I wanted "2" tickets not "1". I got nfl tickets from them that never arrived. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. This Yelper's account has been closed. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. Its location on this page may change next time you visit. Vivid Seats. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. A. I was charged $1, 053.00. Date of experience: 26 February 2023. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. We encourage you to monitor your bank and email for further updates on your order. They simply dont care. Credit care company is stating they rejected my dispute because all sales are final. They made me jump through hoops to get my money back. Ticket master from now on! The event was then rescheduled for July of 2021and then cancelled again. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. It goes against our guidelines to offer incentives for reviews. I called before the event and after. Vivid Seats Review: Is it Legit, Reliable or a Scam? All for the seller, not for the customer. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. I'm very disappointed in Vivid Seats. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. We were given multiple different messages from Vivid seats regarding the tickets. Its not final unless I had the tickets available which I didnt. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. I received an email a few days before the game to "Confirm my email". I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. He was quick to answer my questions and quick to book my tickets. These people are thieves and liars. I have knee issues so very kind to help so we don't walk far. The following is a chronological timing of the events that occurred: I had to purchase four more tickets that were handicapped seats from the venue. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. I paid $322.17 for 3 seats. This complaint was posted by a verified customer. Very deceptive and unfair marketing. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. Desired outcome: We are all set now and appreciate her cheerful assistance. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. I bought my tickets 5 months before the show. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets.
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